*UPDATE*
Our Baxter Gate Cineworld cinema is now open. Cineworld’s main priority remains the safety of our customers and their employees. We and they follow all instructions and regulations of the local authorities and current government guidelines and regulations.
FACE COVERINGS
In line with new government guidelines, face coverings must be worn in the cinema but can be removed when eating and drinking.
SOCIAL DISTANCING
Social distancing measures have been implemented across all areas within the cinema in line with local government guidelines as required.
HAND WASHING
All employee and customer toilets will be stocked with anti-bacterial hand soap, and stringent handwashing guidelines will be in place for all employees to supplement our current personal hygiene policy.
HAND SANITISERS
Hand sanitizer stations are provided in all cinemas for customers and employees.
ADDITIONAL CLEANING
Cineworld’s already high cleaning standards will be enhanced by a cleaning programme designed to clean and sanitise the high touch points within the cinema.
E-TICKETING
Customers are encouraged to book tickets in advance via Cineworld’s website and via the Cineworld app, available via iOS and Android. Confirmation emails can be used as tickets, and e-tickets are available on the app.
UPDATED SEATING MAPS
Cineworld’s booking system has been updated to allow you to sit next to your friends and family in our cinema screens while ensuring a safe distance between customers from separate groups. This varies depending on the capacity and layout of each screen, as well as on the government restrictions at the time of booking.
STAGGERED FILM TIMES
Film start and end times are staggered to reduce customers crossing paths with other customers going in or out of other screens and build-up of crowds in the foyer. Additional cleaning time has been added between films.
PLASTIC SCREENS AT THE TILL
Screens have been added at concessions areas where social distancing cannot be maintained.
CONTACTLESS PAYMENTS
Tills accept contactless card payments up to a value of £45 and Apple Pay/Google Pay mobile payments with no limit in our cinemas. The ticket machines also accept contactless payments.
TRAINING & PPE
All employees receive specific COVID-19 training and PPE is provided to employees where the risk assessment has deemed it necessary, in line with government requirements.
SUPPORT FROM TEAM MEMBERS
Our trained employees are on hand to offer assistance to customers. We remain committed to being “The Best Place To Watch A Movie”.
CORONAVIRUS CONTACT TRACING
Cineworld are taking part in public health authorities’ Coronavirus (COVID-19) Contact Tracing schemes in England, Wales, Scotland, and Ireland. To find out more, please see 15. Coronavirus (COVID-19) Contact Tracing (Section 4.11) of our privacy policy.
We look forward to welcoming you back to Cineworld. If you have any questions please take a look at our Frequently Asked Questions here.
We know how much you’ve been missing the cinema and we are excited to welcome you back to Cineworld soon. With great films ahead, including Tenet, Black Widow, Wonder Woman 1984, No Time To Die and many more, we can’t wait to be back and serve you as the best place to watch a movie. Click here to book your next Cineworld visit.